1. Overview
Nexraflow User ("the App", "we", "us") provides a restaurant discovery, digital menu, table reservation, and loyalty rewards platform for diners. We value your privacy and are committed to protecting your personal information.
2. Information We Collect
We may collect the following information when you use our services:
- Account Details: Name, email address, phone number, and login credentials.
- Reservation & Order Data: Booking times, party size, table requests, dietary notes, and dining orders.
- Loyalty & Rewards Data: Joined restaurant memberships, collected reward points, and past visit logs.
- Technical Data: Device model, operating system, diagnostic logs, and push notification tokens.
3. How We Use Information
The information collected is used to:
- Provide, operate, and maintain digital ordering.
- Manage customer memberships, loyalty rewards, and dining history.
- Send push notifications regarding reservation status and booking confirmations.
- Improve app performance, reliability, and security.
4. Device Permissions
The app may request the following permissions for specific features:
- Notifications: To deliver real-time table booking alerts and reservation updates.
- Camera: To scan QR codes on restaurant tables to open menus.
- Photos & Storage: To optionally upload verification documents for discounts (such as student or senior status).
- Location: To show nearby partner restaurants on maps and calculate distance.
- Internet & Network: To sync data with our secure cloud servers.
5. Data Security
We apply standard security protocols, including encrypted network communications (HTTPS/TLS) and secure access controls, to safeguard your data against unauthorized access or disclosure.
6. Account & Data Deletion
If you wish to delete your customer account or remove your personal data, please contact our support team at info@nexraflow.com. Your data will be permanently deleted within 30 days upon confirmation.
7. Children's Privacy
Our app is not directed to children under 13, and we do not knowingly collect personal information from children.
8. Contact Us
If you have questions regarding this Privacy Policy, please reach out to us:
Email: info@nexraflow.com